Associate Manager, HCP & Patient Engagement

{
  "added": [
    "Job Description: The Associate Manager, HCP & Patient Engagement is a key member of the Marketing team responsible for leading the planning, execution, and optimization of Healthcare Professional (HCP) and Patient Engagement initiatives that support Xeris' commercial objectives.",
    "This role partners closely with Brand Marketing, Sales, Medical Affairs, Legal, Regulatory, Compliance, Commercial Operations, and external agencies to deliver high-impact engagement programs including speaker programs, advisory boards, conferences, product theaters, patient engagement initiatives, and educational events.",
    "The Associate Manager owns assigned engagement workstreams from strategy through execution, ensuring programs are delivered on time, within budget, and in compliance with company policies and industry regulations.",
    "This individual identifies opportunities to enhance operational efficiency, improve participant experiences, and optimize program performance through data-driven insights and continuous process improvement.",
    "Success in this role requires exceptional project management, strong cross-functional collaboration, sound business judgment, and the ability to independently manage multiple complex initiatives in a fast-paced environment.",
    "Essential Job Functions Lead the planning, execution, and optimization of HCP and Patient Engagement initiatives across commercial brands.",
    "Independently manage multiple engagement programs simultaneously, including speaker programs, advisory boards, conferences, product theaters, patient videos, webinars, photo shoots, and educational events.",
    "Serve as the primary marketing lead for assigned engagement initiatives, ensuring alignment with brand strategy and commercial objectives.",
    "Develop comprehensive project plans, timelines, budgets, and communication plans while proactively identifying and mitigating risks.",
    "Manage agency partners and external vendors to ensure high-quality deliverables, adherence to timelines, budget accountability, and overall program excellence.",
    "Partner cross-functionally with Marketing, Sales, Medical Affairs, Regulatory, Legal, Compliance, Commercial Operations, and Events to drive successful execution.",
    "Lead operational planning and logistics for national meetings, speaker trainings , conferences, advisory boards, and other engagement activities.",
    "Monitor program performance using defined KPIs and develop recommendations to improve efficiency, customer experience, and business impact.",
    "Analyze engagement data and provide actionable insights and post-program recommendations to marketing leadership.",
    "Support development and execution of engagement strategies that strengthen relationships with HCPs, patient advocates, and key external stakeholders.",
    "Drive the development, review, and approval of promotional and educational materials through Medical, Legal, Regulatory, and Compliance review processes.",
    "Ensure all engagement activities comply with applicable healthcare regulations, company policies, industry codes, and promotional guidelines.",
    "Identify opportunities to improve internal processes, workflows, templates, and operational efficiencies across the HCP & Patient Engagement function.",
    "Provide guidance and day-to-day direction to colleagues , agencies, and cross-functional partners to ensure successful program execution.",
    "Manage assigned budgets, monitor expenditures, reconcile invoices, and identify opportunities for cost efficiencies.",
    "Support annual planning, forecasting, and budgeting activities for HCP and Patient Engagement programs.",
    "Contribute to special projects and strategic initiatives that enhance the overall Professional Engagement & Advocacy function.",
    "Skills and Qualifications Bachelor’s degree in business, marketing, or other relevant field of study – advanced degree (MBA) a plus.",
    "A minimum of four years of marketing, sales or combined experience, with at least two in the pharmaceutical industry.",
    "Demonstrated ability to balance competing priorities in a fast-paced environment with a great deal of autonomy.",
    "Demonstrated experience managing workflow through medical, legal, regulatory, and compliance review processes.",
    "Hands-on experience working with Veeva PromoMats , or similar review systems.",
    "Working knowledge of FDA regulations, ODPD guidelines and pharmaceutical marketing compliance.",
    "Demonstrated experience collaborating with internal key stakeholders and external partners to deliver projects on time and in budget.",
    "Strong project management skills and highly detail oriented.",
    "Hands-on experience with CRM platforms such as Hubspot and Veeva.",
    "A general knowledge of the budget management processes.",
    "Experience managing multiple vendors on matters that range from contract term adherence to invoicing management preferred.",
    "Ability to plan and organize work and self to achieve objectives and targets, holding self-accountable for the delivery of outcomes that meet and exceed expectations.",
    "Competencies: Critical and Creative Thinker, Highly Motivated, Strong Written and Verbal Communications, Project Management, Teamwork/Collaboration, Interpersonal Skills, Negotiation Skills, Attention to Detail, Self-Starter, Results Oriented, Analytical Thinking, Problem Solving, Organizational Skills, Adaptability, Professionalism, Presentation Skills Working Conditions Position may require periodic evening and weekend work, as necessary to fulfill obligations."
  ],
  "removed": [
    "Job Description: The Associate Manager, HCP and Patient Engagement will play a key role in supporting the execution of all Healthcare Professional (HCP) and Patient programs across Xeris’ marketed products.",
    "Focused on the development and execution of HCP and patient engagement initiatives, this role will regularly work cross-functionally with sales, market access, commercial operations, medical affairs, regulatory, legal, and other functions to achieve patient and HCP engagement objectives.",
    "Essential Job Functions Supports the Associate Director, HCP and Patient Engagement in developing objectives and strategies for the overall effectiveness and execution of HCP and patient programs across marketed products in line with business objectives and strategies for each individual brand Develops and maintains systems and operations to ensure efficiency and compliance in the management of vendor relationships to include backend onboarding and payments for external partners Engages with stakeholders across all brands to develop and fulfill content, collateral and campaign assets ensuring effective campaign delivery in alignment with brand strategy and objectives Manages materials through legal and regulatory review process as required.",
    "Manages action items identified during MAP meetings Supports the effort to lead the internal team and agency partners in the execution of the peer-to-peer program strategy.",
    "Collaborates cross functionally to operationalize new processes.",
    "Evaluates and implements processes and procedures in an effort to increase project speed in full compliance with applicable, rules, regulations, and Xeris policies Manages project management tool for adoption across the marketing team to assist in creating campaign visibility and communication across the marketing organization Maintains the HCP and patient engagement budget and vendors through the oversight of line items, reporting on cost savings, analyzing ROI, and communicating areas for growth Partners with key stakeholders in the Commercial Operations organization to help ensure data accuracy, integrity, and privacy Collaborates with MAP Coordinator and internal team to identify and implement optimizations as needed in Veeva PromoMats Leads the management and maintenance of marketing contracts and purchase orders for areas of responsibility to ensure contracts are reviewed by cross-functional teams and fully executed in a timely manner while actively keeping project owners updated throughout the length of the project Manages the end-to-end process for print marketing collateral to include the overall management of external partners, budget management, inventory management & maintenance, fulfillment site monitoring & optimization, sales rep orders, etc.",
    "Oversees approved pieces going to print to include print proof, quantity, and the coordination of drop shipment to reps Lead/participate in additional projects and tasks as assigned Skills & Qualifications Bachelor’s degree in business, marketing or other relevant field of study, Master’s degree in Minimum of 3 years of marketing or sales experience, preferably in a related industry such as pharmaceuticals, healthcare, finance, or education 2-3 years of experience in an operations role Ability to work in a fast-paced environment with a great deal of autonomy Understanding of FDA regulations and guidance regarding advertising and promotion of highly regulated products or services Strong proficiency with Veeva, Microsoft Office, with particular emphasis in Excel, and project management tools Ability to work effectively with colleagues, managers, stakeholders, and vendors Ability to plan and organize work and self to achieve objectives and targets; accountable for the delivery of outcomes; strives to meet and exceed expectations Has a flexible approach to change; is able to work effectively in a variety of situations; constantly seeks improvements and is forward looking Competencies: Project Management skills, Highly Motivated, Self-Starter, Adaptability, Attention to Detail, Teamwork & Collaboration, Strong Writing Skills, Organizational skills, multi-tasking skills, Analytical Skills, Written and Verbal Communications Working Conditions Position may require periodic evening and weekend work, as necessary to fulfill obligations."
  ]
}