JOB / DATABASE RECORD

Customer Service Specialist

Amentum · R0168653

Open source ↗

Normalized fields

closed
Function
digital_it
Business unit
Not classified
Location
US-VA-McLean-HOME (VA101)
Work model
On-site
Seniority
Not classified
Clearance
TS/SCI
Employment type
Full time
Compensation
{"text":"$34.12","period":null,"maximum":null,"minimum":null,"currency":null}
First seen
2026-08-21T11:02:58.392Z
Last seen
2026-09-22T12:05:35.438Z
Requisition
R0168653

Latest version

JOB FUNCTION: Receives customer service calls and work-order requests, via telephone, computer network, or in-person. Enters request data into either a computerized maintenance management system or an automated database. Eight-hour work schedule, Monday through Friday. MAJOR DUTIES AND RESPONSIBILITIES: Handle all inbound and outbound calls in an articulate, professional, customer focused manner. Receive and create service/work requests using multiple databases. Research, review, and complete all Metro Area external work requests for non-contracted sites (approximately 48 locations) Assemble, format, and/or author routine correspondence from various files or rough draft format using MS Office applications. Photocopy and print routine reports and correspondence and distribute to the appropriate personnel. Record daily events into an electronic log. Maintain electronic and manual files and resources. Demonstrate proficient use of computers and computer software for recording, modifying, and tracking data. Receive and report employee queries and call-offs in accordance with company policies and directives. Support and contribute to company safety guidelines and regulations through receiving, compiling, and reporting identified hazards, incidents, and injury notifications. Provide assigned shift coverage between 6am and 5pm. Serve as backup for the Building Operations Specialist if needed. Follow all policies and procedures. Perform other duties as assigned. REQUIRED QUALIFICATIONS: Customer service experience: telephonic, automated, and in-person. Strong interpersonal skills and ability to communicate in a customer-focused manner. Ability to adapt to frequent change and a hectic, fast-paced work environment. Able to communicate clearly and effectively, including orally, over telephone, and in writing, using proper grammar, spelling, and punctuation. Ability to comprehend written and oral instructions. Must have reliable transportation. Must possess and maintain an active U.S. government TS/SCI clearance with polygraph. Note: U.S. citizenship is required to maintain a TS/SCI clearance with polygraph. EXPERIENCE: One to three years customer service experience. One to three years data entry experience. EDUCATION: High School diploma or equivalent, with additional training in the use of computers for data entry, word processing, reporting/spreadsheets, etc. PREFERRED QUALIFICATIONS: Facilities and operations experience. SECURITY: Must possess and maintain an active U.S. government TS/SCI clearance with polygraph. Note: U.S. citizenship is required to maintain a TS/SCI clearance with polygraph. PHYSICAL DEMANDS: Incumbents may work in conditions that require operating industrial machinery/power tools and motor vehicles. Additionally, incumbents may participate in work that requires walking, bending, squatting, and carrying materials throughout the facility. Workplace conditions necessitate following strict safety guidelines and the use of Personal Protective Equipment. Work tasks requiring the incumbent to lift weight more than 50 pounds requires two or more persons. The physical demands described here are representative of those that an employee may perform on an occasional to regular basis while performing functions of this job. The work environment characteristics describe here are representative of those an employee may encounter on an occasional to regular basis while performing the functions of this job. Reasonable accommodations may be made to enable individuals to perform these functions. The Government has full and complete control over granting, denying, withholding, or terminating security clearances for Contractor employees. Decisions on clearance requirements for positions will ultimately be decided by the customer based on access and requirements. It is the responsibility of the Contractor to ensure these decisions are approved and executed based on the customers guidance. NOTE: The job description is not intended to be all-inclusive. Employees may be assigned other job-related duties, within the classification, to meet the ongoing needs of the organization. Compensation Details: $34.12 The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. Benefits Overview: Our health and welfare benefits are designed to support you and your priorities. Offerings include: Health, dental, and vision insurance Paid time off and holidays Retirement benefits (including 401(k) matching) Educational reimbursement Parental leave Employee stock purchase plan Tax-saving options Disability and life insurance Pet insurance Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits. Original Posting: 09/15/2026 - Until Filled Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters .

Content hash: 40a4648489f492c02879a905825223e192332ff990596dd6f9f8fe5decbafc4a

Derived classifications

{
  "programs": [],
  "geography": [
    {
      "value": "US-VA-McLean-HOME (VA101)",
      "evidence": [
        "US-VA-McLean-HOME (VA101)"
      ],
      "confidence": "high"
    }
  ],
  "facilities": [],
  "remote_status": {
    "value": "On-site",
    "evidence": [
      "On-site"
    ],
    "confidence": "high"
  },
  "entities_programs": [],
  "security_clearance": {
    "value": "TS/SCI",
    "evidence": [
      "TS/SCI"
    ],
    "confidence": "high"
  },
  "business_categories": [
    {
      "value": "digital_it",
      "evidence": [
        "onic and manual files and resources. Demonstrate proficient use of computers and computer software for recording, modifying, and tracking data. Receive and report employee queries and call",
        "ls and work-order requests, via telephone, computer network, or in-person. Enters request data into either a computerized maintenance management system or an automated database. Eight-",
        "or positions will ultimately be decided by the customer based on access and requirements. It is the responsibility of the Contractor to ensure these decisions are approved and execut"
      ],
      "confidence": "high"
    },
    {
      "value": "logistics_sustainment",
      "evidence": [
        "telephone, computer network, or in-person. Enters request data into either a computerized maintenance management system or an automated database. Eight-hour work schedule, Monday through Frid"
      ],
      "confidence": "high"
    }
  ]
}

Version history

2 retained
Version 22026-09-16T11:02:26.147Z{"description":{"after":{"description_text":"JOB FUNCTION:\nReceives customer service calls and work-order requests, via telephone, computer network, or in-person. Enters request data into either a computerized maintenance management system or an automated database. Eight-hour work schedule, Monday through Friday.\nMAJOR DUTIES AND RESPONSIBILITIES:\nHandle all inbound and outbound calls in an articulate, professional, customer focused manner.\nReceive and create service/work requests using multiple databases. Research, review, and complete all Metro Area external work requests for non-contracted sites (approximately 48 locations)\nAssemble, format, and/or author routine correspondence from various files or rough draft format using MS Office applications.\nPhotocopy and print routine reports and correspondence and distribute to the appropriate personnel.\nRecord daily events into an electronic log.\nMaintain electronic and manual files and resources.\nDemonstrate proficient use of computers and computer software for recording, modifying, and tracking data.\nReceive and report employee queries and call-offs in accordance with company policies and directives.\nSupport and contribute to company safety guidelines and regulations through receiving, compiling, and reporting identified hazards, incidents, and injury notifications.\nProvide assigned shift coverage between 6am and 5pm.\nServe as backup for the Building Operations Specialist if needed.\nFollow all policies and procedures.\nPerform other duties as assigned.\nREQUIRED QUALIFICATIONS:\nCustomer service experience: telephonic, automated, and in-person.\nStrong interpersonal skills and ability to communicate in a customer-focused manner.\nAbility to adapt to frequent change and a hectic, fast-paced work environment.\nAble to communicate clearly and effectively, including orally, over telephone, and in writing, using proper grammar, spelling, and punctuation.\nAbility to comprehend written and oral instructions.\nMust have reliable transportation.\nMust possess and maintain an active U.S. government TS/SCI clearance with polygraph. Note: U.S. citizenship is required to maintain a TS/SCI clearance with polygraph.\nEXPERIENCE:\nOne to three years customer service experience. One to three years data entry experience.\nEDUCATION:\nHigh School diploma or equivalent, with additional training in the use of computers for data entry, word processing, reporting/spreadsheets, etc.\nPREFERRED QUALIFICATIONS:\nFacilities and operations experience.\nSECURITY:\nMust possess and maintain an active U.S. government TS/SCI clearance with polygraph. Note: U.S. citizenship is required to maintain a TS/SCI clearance with polygraph.\nPHYSICAL DEMANDS:\nIncumbents may work in conditions that require operating industrial machinery/power tools and motor vehicles. Additionally, incumbents may participate in work that requires walking, bending, squatting, and carrying materials throughout the facility. Workplace conditions necessitate following strict safety guidelines and the use of Personal Protective Equipment. Work tasks requiring the incumbent to lift weight more than 50 pounds requires two or more persons.\nThe physical demands described here are representative of those that an employee may perform on an occasional to regular basis while performing functions of this job. The work environment characteristics describe here are representative of those an employee may encounter on an occasional to regular basis while performing the functions of this job. Reasonable accommodations may be made to enable individuals to perform these functions.\nThe Government has full and complete control over granting, denying, withholding, or terminating security clearances for Contractor employees. Decisions on clearance requirements for positions will ultimately be\ndecided by the customer based on access and requirements. It is the responsibility of the Contractor to ensure these decisions are approved and executed based on the customers guidance.\nNOTE:\nThe job description is not intended to be all-inclusive. Employees may be assigned other job-related duties, within the classification, to meet the ongoing needs of the organization.\nCompensation Details:\n$34.12\nThe compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.\nBenefits Overview:\nOur health and welfare benefits are designed to support you and your priorities. Offerings include:\nHealth, dental, and vision insurance\nPaid time off and holidays\nRetirement benefits (including 401(k) matching)\nEducational reimbursement\nParental leave\nEmployee stock purchase plan\nTax-saving options\nDisability and life insurance\nPet insurance\nNote: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.\nOriginal Posting:\n09/15/2026 - Until Filled\nAmentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.\nAmentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at\nLabor Laws Posters\n."},"before":{"description_text":"JOB FUNCTION:\nReceives customer service calls and work-order requests, via telephone, computer network, or in-person. Enters request data into either a computerized maintenance management system or an automated database. Eight-hour work schedule, Monday through Friday.\nMAJOR DUTIES AND RESPONSIBILITIES:\nHandle all inbound and outbound calls in an articulate, professional, customer focused manner.\nReceive and create service/work requests using multiple databases. Research, review, and complete all Metro Area external work requests for non-contracted sites (approximately 48 locations)\nAssemble, format, and/or author routine correspondence from various files or rough draft format using MS Office applications.\nPhotocopy and print routine reports and correspondence and distribute to the appropriate personnel.\nRecord daily events into an electronic log.\nMaintain electronic and manual files and resources.\nDemonstrate proficient use of computers and computer software for recording, modifying, and tracking data.\nReceive and report employee queries and call-offs in accordance with company policies and directives.\nSupport and contribute to company safety guidelines and regulations through receiving, compiling, and reporting identified hazards, incidents, and injury notifications.\nProvide assigned shift coverage between 6am and 5pm.\nServe as backup for the Building Operations Specialist if needed.\nFollow all policies and procedures.\nPerform other duties as assigned.\nREQUIRED QUALIFICATIONS:\nCustomer service experience: telephonic, automated, and in-person.\nStrong interpersonal skills and ability to communicate in a customer-focused manner.\nAbility to adapt to frequent change and a hectic, fast-paced work environment.\nAble to communicate clearly and effectively, including orally, over telephone, and in writing, using proper grammar, spelling, and punctuation.\nAbility to comprehend written and oral instructions.\nMust have reliable transportation.\nMust possess and maintain an active U.S. government TS/SCI clearance with polygraph. Note: U.S. citizenship is required to maintain a TS/SCI clearance with polygraph.\nEXPERIENCE:\nOne to three years customer service experience. One to three years data entry experience.\nEDUCATION:\nHigh School diploma or equivalent, with additional training in the use of computers for data entry, word processing, reporting/spreadsheets, etc.\nPREFERRED QUALIFICATIONS:\nFacilities and operations experience.\nSECURITY:\nMust possess and maintain an active U.S. government TS/SCI clearance with polygraph. Note: U.S. citizenship is required to maintain a TS/SCI clearance with polygraph.\nPHYSICAL DEMANDS:\nIncumbents may work in conditions that require operating industrial machinery/power tools and motor vehicles. Additionally, incumbents may participate in work that requires walking, bending, squatting, and carrying materials throughout the facility. Workplace conditions necessitate following strict safety guidelines and the use of Personal Protective Equipment. Work tasks requiring the incumbent to lift weight more than 50 pounds requires two or more persons.\nThe physical demands described here are representative of those that an employee may perform on an occasional to regular basis while performing functions of this job. The work environment characteristics describe here are representative of those an employee may encounter on an occasional to regular basis while performing the functions of this job. Reasonable accommodations may be made to enable individuals to perform these functions.\nThe Government has full and complete control over granting, denying, withholding, or terminating security clearances for Contractor employees. Decisions on clearance requirements for positions will ultimately be\ndecided by the customer based on access and requirements. It is the responsibility of the Contractor to ensure these decisions are approved and executed based on the customers guidance.\nNOTE:\nThe job description is not intended to be all-inclusive. Employees may be assigned other job-related duties, within the classification, to meet the ongoing needs of the organization.\nCompensation Details:\n$34.12\nThe compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.\nBenefits Overview:\nOur health and welfare benefits are designed to support you and your priorities. Offerings include:\nHealth, dental, and vision insurance\nPaid time off and holidays\nRetirement benefits (including 401(k) matching)\nEducational reimbursement\nParental leave\nEmployee stock purchase plan\nTax-saving options\nDisability and life insurance\nPet insurance\nNote: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.\nOriginal Posting:\n08/20/2026 - Until Filled\nAmentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.\nAmentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at\nLabor Laws Posters\n."}},"source_dates":{"after":{"posting_date":"2026-09-15","valid_through":null},"before":{"posting_date":"2026-08-20","valid_through":null}}}
{
  "added": [
    "Original Posting: 09/15/2026 - Until Filled Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting."
  ],
  "removed": [
    "Original Posting: 08/20/2026 - Until Filled Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting."
  ]
}
Version 12026-08-21T11:02:58.392ZInitial version